FAQ

All your questions about 7basa, answered here

From deposits and withdrawals to bonus terms and mobile gaming — whatever question you have about 7basa, you'll find a clear, straightforward answer right here.

This 7basa FAQ page is built with Bangladeshi players in mind. Questions like how long withdrawals take, how bonus wagering is calculated, and whether live casino works on mobile — specific and reliable answers to these everyday questions are organized here into five categories. If you still can't find an answer, our 24/7 support team is always ready.

Section 1

Withdrawals

The minimum withdrawal from 7basa is ৳1,000. Any amount below this will not be processed. Make sure your balance is at least ৳1,000 before submitting a withdrawal request. The minimum deposit amount, however, is just ৳100.

7basa typically completes withdrawals within 10 to 45 minutes. Transfers to bKash, Nagad, and Rocket are sent directly, so they usually arrive quickly. Bank transfers may take a little longer. Withdrawals are processed most smoothly on verified accounts.

Yes. 7basa's payment processing is active 24 hours a day, 7 days a week. Whether it's late at night or a Friday, funds are typically sent within 10 to 45 minutes. However, bank transfers may experience slight delays during the bank's off-hours.

First, check your account's verification status and confirm that any active bonus wagering requirements have been met. If the issue persists, contact 7basa's live chat directly — the support team is active 24/7 and can usually resolve most issues quickly.

No. For security reasons, 7basa only approves withdrawals to a mobile banking or bank account registered in the player's own name. Requests to send funds to a wallet registered under another person's name may be declined. Use your own bKash, Nagad, or Rocket number.
Section 2

Casino & Table Games

In live dealer games, a real dealer runs the game from a studio via video stream. You can see the cards or roulette wheel on your screen and place your bets. The experience feels like a real casino, but everything takes place entirely online. 7basa offers live tables from multiple providers including Evolution Gaming and Ezugi.

7basa has separate tables for players with different budgets — lower-limit tables for smaller budgets and higher-limit tables for bigger spenders. The exact limits are shown directly in each table's details in the game lobby. It's a good idea to check the limits before you sit down.

Yes. 7basa's live casino section is fully optimized for mobile browsers. Playing in landscape mode on a smartphone makes better use of the screen. With a stable internet connection (4G or Wi-Fi), the video stream stays smooth and the experience is just as enjoyable as on desktop.

Not at all. Teen Patti is essentially a simple three-card game where the player with the best hand wins. Andar Bahar is even simpler — one card is selected and you bet on whether a card of that value will appear first on the left side (Andar) or the right side (Bahar). Both games are very familiar in Bangladesh and are great for beginners.
Section 3

Slots & Jackpots

Free spins usually come in two ways — from scatter symbols or bonus triggers within a game, or as part of a promotional offer on the platform. Free spins let you spin the reels without using your own money, and winnings are generally added to your bonus balance. Terms and conditions vary by game and offer.

When picking a slot, check the minimum bet per spin. If you want to play for a longer time on a smaller budget, low-volatility slots are the right choice — they pay out smaller but more frequent rewards. For a chance at bigger wins, high-volatility games are better, though they can go through many spins without a payout.

In a progressive jackpot, a small portion of every bet placed by every player is added to the jackpot pool. So the more people play, the larger the pool grows. When someone wins the jackpot, the pool resets back to zero. These games tend to be more exciting than regular slots because the prize can become very large.

Volatility is an indicator of the type of payouts a slot delivers. Low volatility means small wins come frequently — your balance rises and falls gradually. High volatility means bigger wins are possible, but they come less often — there can be long stretches with no payout. Which you choose depends on your budget and your appetite for risk.

RTP, or Return to Player, is a theoretical percentage showing how much of total bets a game may return over the long run. It varies for each game and is set by the game developer. A higher RTP does not guarantee winning in any given session — it is an average calculated over billions of spins, not a promise of immediate results.
Section 4

Playing on Mobile

7basa runs fully on any modern Android or iOS smartphone and tablet via a mobile browser. The site works on any up-to-date browser — Chrome, Firefox, Samsung Internet, or Safari. No separate app download is needed.

Yes. Open the site in Chrome, then select "Add to Home Screen" from the menu. The site will then appear on your home screen as an icon, just like an app. On iOS, you can do the same from Safari by tapping the Share button.

First, clear your browser cache. In Chrome, go to Settings → Privacy → Clear browsing data, select Cached images and files, and tap Clear. Then refresh the page. Also make sure your internet connection is stable — games may run slowly on a weak signal.

Most game providers' servers save the game state. When your connection is restored and you return to the same game, it picks up where it left off. If you experience an issue with a round in progress, contact the 7basa support team — they can check the game log and take the necessary action.
Section 5

Bonus Terms

In many cases, it is possible to cancel an active bonus through account settings or via support. However, cancelling a bonus will generally remove the bonus balance and any winnings earned from that bonus. To be sure, ask 7basa's live chat support — they can understand your situation and give you the right advice.

At 7basa, wagering is calculated only on the bonus amount, not on the combined total of the deposit and bonus. For example: if you deposit ৳1,000 and receive a ৳1,200 bonus, you only need to wager 15 times that ৳1,200 — that is ৳18,000 — for the bonus funds to become withdrawable.

7basa offers a 120% bonus on your first deposit, up to a maximum of ৳15,000. For example: deposit ৳1,000 and you receive a ৳1,200 bonus, giving you a total balance of ৳2,200. The wagering requirement is 15x, applied only to the bonus amount.

Slot games generally count the most toward wagering (100%). Live casino and table games may count partially or at a different rate. Sports betting may also count in some cases. Check the bonus terms and conditions for the specific list, or ask 7basa support.

Yes. Most bonuses have a set active period. If the wagering requirement is not completed within that period, the bonus balance may be removed. You can see how long a bonus is valid in the bonus section of your account or in the offer's terms and conditions. It's best to start playing soon after claiming a bonus.

Still have questions? We're here

If you can't find your answer in the FAQ, 7basa's support team is ready to help directly — in Bengali and English, any time of day or night.

Live Chat

Open live chat from any page on the site — a Bengali-speaking support representative will resolve your issue. Active 24/7.

Email Support

For detailed questions or account-related matters, email us at: [email protected] — you can write in Bengali or English.